We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a St. James & Company Gift Card.
All refunds will be credited to your original form of payment or a St. James & Company Gift Card. When returning a gift, you'll receive your refund only on a St. James & Company Gift Card. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a St. James & Company Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)
Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card you will be refunded with a Gift Card. If a credit card was used in combination with a Gift Card, the entire merchandise amount will be refunded to you as a gift card.
Shipping Charges: Unfortunately, we cannot refund shipping charges.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the US, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent for dispatch within 24/48 hours after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
US orders are shipped by US Postal Service. After processing and leaving the warehouse, items usually take between 5 and 7 days to arrive at their destination but can take longer from time to time.
Express Delivery is Available for additional cost.
Gift Cards can't be returned.
RETURN + EXCHANGE
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